Refund policy

Please choose carefully as we are not able to exchange or refund for any change of mind once an order is placed. All orders are final.

Made to Order Products
All items sold by Nouveau Vintâge are made to order via our print partners. Once an order is placed and production begins, we cannot accept cancellations or provide refunds for change of mind. Gift cards are non-refundable.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@nouveauvintage.co with your order number, photos, and a description of the issue.

We will review your case and, if approved, issue a refund to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges
We do not offer direct exchanges. If a refund is approved, you may place a new order for a replacement item.

Contact Us
For questions or to report an issue, email info@nouveauvintage.co. We aim to respond within 2 business days.

Additional Details for European Union Customers Only
Under EU law, made to order goods are exempt from the 14-day right of withdrawal. Once an order is placed and production begins, returns, exchanges, or refunds for change of mind are not permitted. For damaged or defective items, please follow the process above.

GPSR & EU Representative
HONSON VENTURES LIMITED
gpsr@honsonventures.com
3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY